Halton Hills Pickleball Association - Refund Policy

The HHPA incurs fixed costs to secure playing locations, including rental fees, liability insurance, and other operational expenses. To meet these financial obligations, refunds are generally not available once a membership or program fee has been paid.

 

1. General Refund Policy

Refunds may be considered under the following conditions:

• The request is made within 5 days of payment.
• The refund request is due to an unavoidable circumstance.
• The refund request is for a program, event, or membership that has not yet started.

2. Non-Refundable Items and Services

The following are not eligible for refunds:

• Membership fees after a certain period has passed.
• League, clinic, or program fees once the session has started (applies to both indoor and outdoor programs).
• Tournament registration fees unless the event is canceled by HHPA.
• Any administrative or processing fees.

3. Exceptional Circumstances

In rare cases, a refund may be granted due to exceptional circumstances, subject to Board approval. If approved, a $25 administration fee will be deducted from the refund amount.

4. Transfer of Playing Time

Members may transfer their paid playing time to another HHPA member under the following conditions:

• The transferee must be a member of HHPA in good standing.
• The transfer must be approved by the Board of Directors before the transferee can begin play.
• Any financial arrangement between the original member and the transferee is strictly between them and does not involve HHPA.

For any refund inquiries or requests, please contact HHPA payment volunteers at payments@haltonhillspickleball.ca.